> How are you different from other oganizing services? Why should I trust you in my home?
I understand how vulnerable this process can be, and I take that trust very seriously.
Your space and your story are always treated with respect and confidentiality.
My goal isn’t just to tidy your space, it’s to help you feel at peace in your home again. I’m not here to sell you containers or
just put things in pretty bins.
I focus on the connection between your mental health and your physical space, because they’re deeply linked.
I’ve spent years studying mental wellness, reading books, and applying those principles in my own home.
What I offer isn’t just organization, it’s
transformation that’s sustainable, personal, and rooted in compassion. I know this works because I live it too.
> Will you judge me because of my clutter? Is my home too messy for you to work with?
Compassion and empathy are the core values of Tidy Peaceful Homes. Everyone’s life gets busy and sometimes clutter creeps up on us.
You reached out for support, and that takes strength, not shame.
It's very unlikely that your home is "too messy". No matter how overwhelmed things may feel, you are not too far gone. I’m here to help, not judge.
However, though I have the utmost respect and empathy for your situation, I’m not trained to work in cases of severe hoarding. If that’s your situation,
I’d recommend connecting with a specialist
who can better support your needs.
> Will you throw away my stuff without asking?
Never. Not one single item will be put in a trash bag without me confirming with you if it is trash.
Every decision is yours to make; I guide and support, you stay in control.
> Is everything we do confidential? Will you post pictures of my space online?
Your privacy is deeply respected. I never share client details, stories, or pictures (or even take them in the first place) without permission.
> What does the In-Home process look like from start to finish? How long will my session(s) take?
It starts with a virtual consultation where I will assess the situation, determine your goals, and give my best honest estimate on how many sessions you need
(the length of which depends on how quickly you make decisions, if you want to declutter, how hands-on you want to be, and the size of the space).
Then, I'll send you a link to book your session(s).
I will travel to your home at your booked date and time to work with you in your space. With your permission, I will take before and after photos to document the process.
From here, it depends on how involved you want to be:
Hands On: We go through each item together to decide if it’s a toss, keep, or donate, and then find a home for it. You decide the
pace, how many decluttering and organizing tips you want during the session, and how much you want me to gently push you to declutter.
Less Hands On: I’ll sort items into categories before we declutter so decision-making feels less overwhelming and more bite-sized.
After you decide which items are keep, toss, or dontate, we can organize together or you can give me guidelines to follow.
Hands Off: You set the vision for the space, tossing and decluttering limits, and a general idea of where you want item types to live and I take care of the rest.
(Hands-off is not recommended; it's less effective for long-term results and less cost efficient for you. Additionally, I don't know your space
and habits as well as you do so I may not put things in the most functional place for you)
In order to not leave you with clutter to organize after I leave, I'll start winding down the session 15-30 minutes before the end time to allow us
to finish up and put everything away.
I will load up any trash or donation items generated during the session and take them with me (up to one car-load).
Payment for the session and any add-on services is due before I leave the property. If desired, you may book additional sessions at that time.
> What's included in the cost of In-Home sessions?
One-on-one decluttering coaching
Personalized organization
Support and tips for maintaining organization
Storage solutions and product recommendations
Surface wipe-down
Disposal of trash generated during the session (up to one car-load)
Donation drop-off of items gathered during the organizing session (up to one car-load)
Labeling of organized areas (handwritten or printed)
> Do I need to clean before you come over?
As long as the space is sanitary and safe to walk through, please don’t worry about cleaning before I arrive. I need to see things as they really are so I can help in the most practical way.
> Do I have to be there the whole time?
Yes, you’ll need to be on the property for the duration of our session.
> My loved one recently passed away and I have inherited a lot of clutter. Can you help me?
I’m so sorry for your loss. I know how deeply emotional it can be to sort through a loved one’s belongings. I would be honored to support you through this process, at whatever pace feels right for you.
> Can you help me before/after a move? Can you help me down-size into a smaller space?
Absolutely! Moving is a common time for people to realize their belongings no longer work in their space. I can help you declutter before you move,
or unpack and organize your new space with you after you move.
I can also help you down-size into a smaller space by working with you to declutter and sort your belongings to fit your new home.
However, I do not offer packing services at this time.
> I have a loved one who would really benefit from your services, but they won't accept help. Can I hire you on their behalf?
Trust is a crucial part of my process and I would never be in someone else's space without their say so.
I do not perform my services for anyone who does not explicitly ask for them.
If you have a loved one with special needs who cannot
explicitly request my services, please contact me so we can discuss the situation and I may make an exception.
>Can you help in cases of extreme hoarding?
No, though I have the utmost respect and empathy for your situation, I’m not trained to work in cases of severe hoarding.
If that’s your situation, I’d recommend connecting with a specialist who can better support your needs.
If you're not sure if your situation is one I can help with, please reach out and we can figure it out together!
> I am not mobile or able to move things very well. Can you still help me?
Most definitely! My service is all inclusive, I will do all the decluttering and organization under the guidelines that you and I set together; you won't need to lift a finger!
> What if I can't afford ongoing help?
We can start with a single session and go from there. I offer small packages and flexible options to meet different needs. Don't hesitate to reach out so we can discuss your needs, I may be willing to make a special exception.
> What happens if I fall back into clutter? Do you offer follow-up services?
It's totally normal for life to take hold again and clutter to creep back in! I can come back any time to help you stay on track and feel supported as your needs evolve.
> What if I have ADHD and stuggle to focus?
You're in the right place! I create supportive, non-judgemental ADHD decluttering and organizing sessions tailored to your pace and needs. We'll work with how your brain works, not against it
> What is your payment policy?
A non-refundable deposit is due upon booking.
Payment in full is due after your session is complete and before I leave the property.
I accept cash, cards (subject to a 3% service fee), and Venmo.
Please see Terms of Service for full details.
> What does the deposit cover?
The deposit is a non-refundable fee that secures your appointment time, locks in your rate, and covers the cost of
either your first 2 hours for a single session or the cost of your final session of a package.
Please see Terms of Service for full details.
> What is your refund policy?
Because I am not selling a product but instead offer time providing a personalized service in your home, I do not offer refunds.
If you were unhappy with the service you received, please contact me to let me know how it could have been better for you.
I am always open to feedback and want to offer the best service possible.
Please see Terms of Service for full details.
> What is your rescheduling/cancellation policy?
One reschedule is allowed per In-Home or Virtual appointment without penalty as long as it is made more than 24 hours in advance.
Rescheduling after the first reschedule or within 24 hours of the appointment will incur a $50 convenience fee, due before your session.
No-shows and cancellations will result in a forfeiture of your session, no refunds will be issued.
Please see Terms of Service for full details.
> What is your service area?
I service the Hampton Roads area of Virginia.
Areas include Williamsburg, Yorktown, Windsor, Smithfield, Suffolk,
Portsmouth, Norfolk, Chesapeake, Virginia Beach, Newport News, Hampton, and Poquoson.
Locations outside this area are subject to a travel fee of $50.
