> How are you different from other oganizing services?
My goal isn’t just to tidy your space, it’s to help you feel at peace in your home again. I’m not here to sell you containers or just put things in pretty bins. I focus on the connection between your mental health and your physical space, because they’re deeply linked. I’ve spent years studying mental wellness, reading books, and applying those principles in my own home. What I offer isn’t just organization, it’s transformation that’s sustainable, personal, and rooted in compassion. I know this works because I live it too
> Why should I trust you in my home?
I understand how vulnerable this process can be, and I take that trust very seriously. Your space and your story are always treated with respect and confidentiality
> Will you judge me because of my clutter?
Not at all! Everyone’s life gets busy. You reached out for support, and that takes strength, not shame
>Is my home too messy for you to work with?
Very unlikely! No matter how overwhelmed things may feel, you are not too far gone. I’m here to help, not judge. However, I’m not trained to work in cases of severe hoarding, so if that’s the situation, I’d recommend connecting with a specialist who can better support your needs
> Is everything we do confidential?
Yes. Your privacy is deeply respected, and I never share client details or stories without permission
> What if I have personal or sensitive items?
That’s totally okay. I’ll approach everything with care and respect. You’re always welcome to move or withhold anything you’re not ready to share
> Will you post pictures of my space online?
Only with your clear permission. If you’re open to it, before-and-after photos are helpful but they’re never required
> What does the process look like from start to finish?
After an intial consultation to determine how to best use our time together, I travel to your home to work with you in your space. I begin by sorting your belongings into simple, easy-to-understand categories so you can clearly see what you have. Then I guide you through deciding what to keep, toss, or donate, always respecting your pace and your choices. Finally, I organize your space using what you already have and, if necessary, help you bring in new solutions that fit your style, needs, and budget
> Do you have a minimum number of hours for a session?
Yes, my minimum session requirement is 3 hours. Please contact me if you have a special request and I may be willing to make an exception
> What's included in the cost?
Personalized decluttering guidance, a starter kit of up to 5 small baskets or bins to help kickstart your organizing, light cleaning (surface wiping and dusting; vacuuming or sweeping of the area), thoughtful organization of your space, plus removal of up to 5 bags of trash and donations
> How far do you travel?
I service a 20 mile radius centered at the intersection of Townpoint Road and College Drive in Suffolk.
Areas include Windsor, Smithfield, Suffolk,
Portsmouth, Norfolk, Chesapeake, Virginia Beach, Newport News, Hampton, and Poquoson
> Do you do apartments, or even just a room?
Yes! Whether it's one closet or your whole house, every space matters. Even small changes can make a big impact!
> How long will it take?
It depends on your space, your goals, and how involved you want to be. I’ll give you an honest estimate during our consultation and work efficiently every step of the way. I recommend starting with a 3-hour session so we can get to know each other, make real progress, and better understand what your space needs moving forward
> Do I need to clean before you come over?
If you need help with things like clothes, dishes, or bed linens, those should be clean before I arrive; I'm here to organize, not sanitize. Other than that, no need to tidy up! As long as the space is sanitary and safe to walk through, please don’t worry about cleaning for me. I need to see things as they really are so I can help in the most practical way
> Will you throw away my stuff without asking?
Never. Every decision is yours to make. I guide and support, you stay in control
> Do I have to be there the whole time? How involved do I need to be?
Yes, you’ll need to be on the property while I’m working, but how involved you are is totally up to you. As long as we set clear expectations ahead of time, you can be as hands-on or hands-off as you’d like. Your input is valuable, especially for decision-making, and being more involved often leads to faster progress and more personalized results. Hands-on might mean working alongside me the whole session, while hands-off could be checking in occasionally while I sort or set up systems. Either way, we’ll tailor it to fit your comfort and schedule
> How much will you talk during a session?
That’s up to you! Some people like to chat, others prefer quiet focus. I’ll match your energy and comfort level
> Am I expected to buy fancy storage bins or products?
Absolutely not! I'll work with what you already have or suggest simple, budget-frieldy solutions if you want them
> My parents recently passed away and I have inherited a lot of clutter. Can you help me?
I am so sorry for you loss. I know this is an exceptionally difficult time for you and I would be honored to help you confront the pain of going through a loved ones belongings
> Can you help me before/after a move?
Absolutely! Moving is a common time for people to realize their belongings no longer work in their space. I can help you declutter before you move, or unpack and organize your new space after you move. However, I do not offer packing services at this time
> I have a loved one who would really benefit from your services, but they won't accept help. Can I hire you on their behalf?
No. Trust is a crucial part of my process and I would never be in someone else's space without their say so.
I do not perform my services for anyone who does not explicitly ask for them.
If you have a loved one with special needs who cannot
explicitly request my services, please contact me so we can discuss the situation and I may make an exception
>Can you help in cases of extreme hoarding?
No, I am not trained to work in cases of severe hoarding. If that’s your situation, I’d recommend connecting with a specialist who can better support your needs
> I am not mobile or able to move things very well. Can you still help me?
Most definitely! My service is all inclusive, I will do all the decluttering and organization under the guidelines that you and I set together; you won't need to lift a finger!
> What if I can't afford ongoing help?
We can start with a single session and go from there. I offer small packages and flexible options to meet different needs. Don't hesitate to reach out so we can discuss your needs, I may be willing to make a special exception
> What happens if I fall back into clutter? Do you offer follow-up services?
It's totally normal for life to take hold again and clutter to creep back in! I can come back any time to help you stay on track and feel supported as your needs evolve
> What if I have ADHD and stuggle to focus?
You're in the right place! I create supportive, non-judgemental ADHD decluttering and organizing sessions tailored to your pace and needs. We'll work with how your brain works, not against it
> What is your payment policy?
I accept cash, cards, and Venmo. Payment in full is due after the session is complete and before I leave the property. Please see Terms of Service for full details
> What is your refund policy?
Because I am not selling a product but instead offer time providing a personalized service in your home, I do not offer refunds. If you were unhappy with the service you received, please contact me to let me know how it could have been better for you. I am always open to feedback and want to offer the best service possible
> What is your rescheduling/cancellation policy?
Cancellations and rescheduling must be made at least 24 hours in advance to avoid a cancellation fee.
No-shows or cancellations within 24 hours will be charged $30.
One reschedule is allowed per appointment without penalty, as long as it is made more than 24 hours in advance.
I know life has unpredicatable turns, so please contact me to let me know what's going on and I may waive the cancellation fee
