Terms of Service

Last Updated: November 12, 2025

Welcome to Tidy Peaceful Homes (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our services, including our website at tidypeacefulhomes.com (the “Site”), home organization services, and any related offerings (collectively, the “Services”).

By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Services We Provide

• One-on-one decluttering coaching
• Personalized organization
• Support and tips for maintaining organization
• Storage solutions and product recommendations
• Surface wipe-down of the service area
• Disposal of trash generated during the session (up to one car-load)
• Donation drop-off of items gathered during the session (up to one car-load)
• Labeling of organized areas (handwritten or printed)

2. Services We Do Not Provide

• Cleaning or sanitising such as dish washing, laundry, scrubbing, disinfecting, or stain removal
• Bulk trash disposal or bulk donation drop-off
• Assembly of Ikea furniture or other similar time-intensive items, items that require power tools, or items that require permanent installation
• Furniture installation, moving, or disposal
• Packing services

3. Pricing

• Four or fewer sessions, $62.50 an hour ($125 non-refundable deposit due upon booking). See section 4 for details on your deposit
• Five or more sessions, $56.25 an hour ($225 non-refundable deposit due upon booking). See section 4 for details on your deposit

4. Booking and Payment Policies

• Travel Fee: Locations more than 35 miles from 14843 Spotswood Trail, 22968 are subject to a $50 travel fee per session.
• Payment Due:
  • We accept cash, Venmo, Zelle, Cashapp, and cards. Card payments are subject to a 3% service fee.
  • Full payment for hours worked is due at the completion of service each day.
• Deposits:
• A non-refundable deposit is required to book. This deposit secures your spot and covers any fees that may apply to your session. See section 5
• The deposit amount varies by package and is based on the hourly rate for that package.
• The deposit is applied to the cost of the final session of your package.
• If fees apply, they will be deducted from your deposit, and any remaining balance will still go toward your final session.
• If the deposit is used up with fees before the final session, another deposit will be required before the final session.
• Consultation Required: All new clients must complete a phone or virtual consultation and send photos of the work area(s) prior to scheduling services.
• Session Length:
  • Sessions in the Four or Fewer package must be booked for a minimum of 2 hours per session. Sessions less than the 2 hour minimum will be billed at $125.
  • Session in the Five or More package must be booked for a minimum of 4 hours per session. Sessions less than the 4 hour minimum will be billed at an hourly rate of $62.50 with a minimum of $125.
  • Each session has a maximum of 6 hours. If you’d like more time, additional sessions can be booked separately.
• 180-day Expiration: Packages must be used within 180 days of intial deposit date. Unused sessions will expire after this period and no refunds will be issued.
• Refunds: All payments and deposits are non-refundable. This includes payments for unused sessions, completed sessions, partially used packages, and add-on services. Please book mindfully and communicate any scheduling issues as early as possible. See section 5 for Cancellation and Rescheduling

5. Scheduling, Cancellations, and Rescheduling

• Scheduling:
  • Sessions must be booked at least 24 hours in advance with a start/end time within our working hours of 8am to 8pm.
  • Sessions scheduled less than 24 hours in advance are subject to a $50 convenience fee, billed at booking.
  • Sessions with start or end times outside the working hours of 8am to 8pm are subject to a $50 convenience fee for every hour outside the working hours, due at the end of the session.
• Cancellations and Rescheduling:
• One reschedule is allowed per package if made more than 24 hours in advance.
• Cancellations, additional reschedules, or changes within 24 hours of the appointment, will result in a lost deposit. A new deposit will be required to rebook. See section 4 for details on your deposit

6. Client Responsibilities

Clients are responsible for the following:

• Being present and available to make decisions about their belongings unless otherwise agreed to in writing.
• Ensuring the service area is safe and accessible.
• Disclosing any safety concerns, including but not limited to: pests such as bed bugs, termites, mice, or cockroaches; mold; structural issues; or other hazards.
• Securing pets and supervising young children during service.
• Securing valuables, breakables, and sensitive documents prior to service.
• Purchasing, receiving, and assembling products from virtual shopping carts shared by Tidy Peaceful Homes unless otherwise agreed in writing.

7. Liability

We take great care in our work, but:

• We are not liable for damage or loss unless caused by our gross negligence.
• We are not responsible for issues arising from improperly installed or pre-existing storage systems or furniture.
• By participating in our services, you acknowledge that you are doing so voluntarily and at your own risk. Tidy Peaceful Homes does not assume any liability for any injuries or damages that may occur as a result of following our advice or recommendations.
• Sessions are not therapy, counseling, or a substitute for mental health treatment. We do not diagnose or treat mental health conditions, and we encourage clients to seek support from a licensed professional for those needs.

8. Use of Photos

With your written or verbal consent, we may take “before and after” photos for marketing purposes (e.g., website or social media). Identifying information and personal items will not be visible or shared without your explicit permission.

9. Intellectual Property

All content on our Site, including text, photos, graphics, and organizational systems we develop, is the property of Tidy Peaceful Homes and may not be used or reproduced without permission.

10. Privacy

We respect your privacy. Any personal information you share with us is used solely for scheduling, communication, and service improvement. Please refer to our Privacy Policy for more information.

11. Termination

We reserve the right to refuse or terminate service if a client behaves inappropriately, breaches these Terms, or creates an unsafe or hostile environment.

12. Governing Law

These Terms are governed by the laws of the State of Virginia, without regard to its conflict of laws principles.

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