Terms of Service

Last Updated: July 8, 2025

Welcome to Tidy Peaceful Homes (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our services, including our website at tidypeacefulhomes.com (the “Site”), in-person and virtual home organization services, and any related offerings (collectively, the “Services”).

By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Services We Provide

In-Home Organization Sessions

One-on-one decluttering coaching
Personalized organization
Support and tips for maintaining organization
Storage solutions and product recommendations
Surface wipe-down of the service area
Disposal of trash generated during the session (up to one car-load)
Donation drop-off of items gathered during the session (up to one car-load)
Labeling of organized areas (handwritten or printed)

Virtual 1:1 Sessions

Virtual decluttering coaching
Guided organization sessions via video call
Support and tips for decluttering and organizing your space
Support and tips for maintaining organization

2. Services We Do Not Provide

Cleaning or sanitising such as dish washing, laundry, scrubbing, disinfecting, bulk trash disposal, or stain removal
Assembly of Ikea furniture or other similar time-intensive items, items that require power tools, or items that require permanent installation
Furniture installation, moving, or disposal
Packing services

3. Pricing

Standard Rates

In-Person Session Package options:

$62.50 an hour for a 2 to 6 hour session ($125 non-refundable deposit due up-front, covers the cost of the first 2 hours)
$200 ($50 an hour) per 4-hour session for 2 to 4 booked sessions ($200 non-refundable deposit due up-front, covers the cost of final session)
$175 ($43.75 an hour) per 4-hour session for 5 or more booked sessions ($175 non-refundable deposit due up-front, covers the cost of final session)

Virtual 1:1 Session Package options:

$62.50 for one 1-hour session (full payment due up-front, non-refundable)
$100-$200 ($50 an hour) for two to four 1-hour sessions (full payment due up-front, non-refundable)
$218.75+ ($43.75 an hour) for five or more 1-hour sessions (full payment due up-front, non-refundable)

Add-On Services

Small Storage Bins (available at session): Priced as marked, starting at $1
Virtual Shopping Cart Assistance: $50 (non-refundable payment due up front) - We'll help you create a virtual cart of items to purchase before your scheduled session. Includes a 30-minute virtual consultation. See Section 6 for full Shopping Policy details
In-Store Shopping: $50 an hour, plus the cost of products (non-refundable $50 deposit due up front) - We'll shop for you and deliver items at your scheduled session. Includes a 30-minute virtual consultation. See Section 6 for full Shopping Policy details
Bulky or Assembled Storage Handling: $50 (non-refundable payment due up front) - For sourcing storage solutions in-store on your behalf that are heavy, oversized, or build-it-yourself storage units. This does not include pre-built furniture

Note: Deposit covers acquisition and delivery only; it does not include assembly. If assembly is required, it will be charged at our standard rate of $50 per hour. Assembly does not include Ikea furniture or other similar time-intensive items, items that require power tools, or items that require permanent installation; it includes snap-together items or simple assembly only. Assembly must take place during a scheduled organizing session at the client’s home and will be included in the estimated completion time

4. Booking & Payment Policies

Consultation Required: All new clients must complete a phone or virtual consultation and send photos of the work area(s) prior to scheduling In-Home Services
Scheduling: Sessions must be booked at least 24 hours in advance with a start/end time within our working hours of 8am to 8pm. Sessions scheduled less than 24 hours in advance are subject to a $50 convenience fee. Sessions with start or end times outside the working hours of 8am to 8pm are subject to a $50 convenience fee for every hour outside the working hours
60-day Expiration: All In-Home and Virtual Session packages must be used within 60 days of purchase. Unused sessions will expire after this period and no refunds will be issued
Deposit Required: A non-refundable deposit is required to book In-Home and Virtual Session packages. The deposit amount varies based on the package selected. See section 3 for Pricing details
Payment Due:
- Virtual Sessions: full payment is due at the time of booking
- In-Home Sessions: full payment for hours worked and any add-on services is due at the completion of service each day (not including your final 4-hour session of a package, the labor cost of which is covered with your deposit. Payment for any additional hours or add-on services during final session are due at the end of that session)
Refunds: All payments and deposits are non-refundable. This includes payments for unused sessions, completed sessions, partially used packages, and deposits for add-on services. Please book mindfully and communicate any scheduling issues as early as possible. See section 5 for Cancellation & Rescheduling details
Time Adjustments:
- If your session finishes early due to the work being complete, you’ll be billed only for the time used at the hourly rate plus applicable fees
- If you wish to end the session before work is complete, the full cost of the session will still be due before Tidy Peaceful Homes leaves the premises
- If the session runs over, we’ll pause and confirm whether you’d like to continue at the hourly rate

5. Cancellations & Rescheduling

One reschedule is allowed per In-Home or Virtual appointment without penalty as long as it is made more than 24 hours in advance
Rescheduling after the first reschedule or within 24 hours of the appointment will incur a $50 convenience fee, due before session
No-shows and cancellations will result in a forfeiture of your session, no refunds will be issued

6. Shopping Policy

Tidy Peaceful Homes offers Shopping Assistance as an add-on service to help clients source organizing products that suit their space, style, and budget. To streamline this process and avoid reimbursement delays, we’ve outlined the following policies:

Virtual Shopping Cart Assistance:

Clients will receive a curated product list or shopping cart link based on their consultation
Clients are responsible for placing, paying for, and assembling all product orders unless otherwise agreed to in writing

In-Store Shopping:

Includes sourcing, purchasing, and delivery of products to the scheduled session
All purchases must be paid for in advance using one of the following methods:

Store-specific gift cards (Target, The Container Store, etc.)
Prepaid virtual or physical cards
Client-submitted online orders for in-store pickup (we will pick up)
Payment in advance upon approval of product list

We do not accept reimbursements after purchases have been made unless explicitly agreed to in writing

Receipts and Documentation:

Receipts will be provided to clients for all purchases made on their behalf
Product links or itemized lists will be shared prior to purchasing when possible

Returns & Exchanges:

Clients are responsible for any returns or exchanges unless otherwise agreed upon in writing
We are happy to assist with returns or store visits for an additional fee

7. Client Responsibilities

Clients are responsible for the following:

Being present and available to make decisions about their belongings unless otherwise agreed to in writing
Ensuring the service area is safe and accessible
Disclosing any safety concerns, including pests such as bed bugs, termites, or cockroaches
Securing pets and supervising young children during service
Securing valuables, breakables, and sensitive documents prior to service
Purchasing, receiving, and assembling products from virtual shopping carts shared by Tidy Peaceful Homes unless otherwise agreed in writing

8. Liability

We take great care in our work, but:

We are not liable for damage or loss unless caused by our gross negligence
We are not responsible for issues arising from improperly installed or pre-existing storage systems or furniture
By participating in our services, you acknowledge that you are doing so voluntarily and at your own risk. TIdy Peaceful Homes does not assume any liability for any injuries or damages that may occur as a result of following our advice or recommendations
Virtual sessions are not therapy, counseling, or a substitute for mental health treatment. We do not diagnose or treat mental health conditions, and we encourage clients to seek support from a licensed professional for those needs

9. Use of Photos

With your written or verbal consent, we may take “before and after” photos for marketing purposes (e.g., website or social media). Identifying information and personal items will not be visible or shared without your explicit permission

10. Intellectual Property

All content on our Site, including text, photos, graphics, and organizational systems we develop, is the property of Tidy Peaceful Homes and may not be used or reproduced without permission

11. Privacy

We respect your privacy. Any personal information you share with us is used solely for scheduling, communication, and service improvement. Please refer to our Privacy Policy for more information

12. Termination

We reserve the right to refuse or terminate service if a client behaves inappropriately, breaches these Terms, or creates an unsafe or hostile environment

13. Governing Law

These Terms are governed by the laws of the State of Virginia, without regard to its conflict of laws principles

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